Sock Star Rewards Terms & Conditions

These terms and conditions, along with the Privacy Policy, govern your participation in the Sock Star Rewards loyalty program offered by Have You Seen My Socks (“us”/”we”). By joining the program, you (“you”/”your”) enter into a contractual agreement with us. We urge you to read these terms and conditions carefully and retain a copy for future reference. If you have any questions regarding these terms and conditions, please contact us at hello@haveyouseenmysocks.co.uk.

1. Eligibility
   The Sock Star Rewards loyalty program is open only to individuals who are 18 years of age or older and residents of the United Kingdom. Only one account per person/email address is allowed. Accounts are not available to companies, partnerships, unincorporated associations, or similar entities.
2. Personal Account
   Your Sock Star Rewards account is strictly personal and non-transferable. While your friends and family can open their own accounts, you are not permitted to share or transfer your points.
3. Account Details
   If you need to update any of the details associated with your Sock Star Rewards account, please do so on our website at www.haveyouseenmysocks.co.uk or by contacting us via email at hello@haveyouseenmysocks.co.uk. It is your responsibility to notify us of any changes to your personal information.
4. Communication
   We may contact you via email using the addresses you have provided to us. Such communication will pertain to the Sock Star Rewards loyalty program or other matters in accordance with our Privacy Policy.

    

    

5. Account Inactivity
   To keep your account active, you must use your Sock Star Rewards account at least once within an 12-month period. Failure to do so will result in the forfeiture of your points balance.

    

    

6. Application Rejection
   We reserve the right to refuse any application to create a Sock Star Rewards account.

    

    

7. Automatic Account Creation
   Your Sock Star Rewards account will be automatically created when you register as a customer on the Have You Seen My Socks website. Upon account creation, you can immediately start earning points and redeem them for available offers.

    

    

8. Earning Points
   For every £1 spent on eligible products, you will earn one point. Points are awarded after deducting any relevant discounts or promotions from your total order value.

    

    

9. Online Point Collection
   To collect points online, simply ensure that you log into your your Sock Star Rewards account before making payment. Points will be added to your account upon successful completion of payment.

    

10. Excluded Products
    We may, at our discretion, exclude certain products from the Sock Star Rewards program. In such cases, clear notices will be displayed on our website.

     

     

11. Special Promotions
    Periodically, we may run special promotions and award additional points. We reserve the right to limit the number of promotional points that can be awarded to any one account.

     

     

12. Points Deduction and Exchanges
    If you return, cancel, or exchange a product for which points were awarded, we will remove the corresponding points from your account. However, if you exchange the product for items of equal points value, the points will not be deducted. If you exchange for products with a lower points value, we reserve the right to deduct the remaining balance of points.

     

     

13. Delayed Points Update
    In some cases, your points balance may not be immediately updated after making a qualifying purchase. It may take up to 24 hours for the points to show in your account and become redeemable.

     

     

14. Withheld Points
    We may withhold points or delay their crediting if we reasonably suspect fraudulent activity or a breach of these terms and conditions.

REDEEMING LOYALTY POINTS

1. Account Creation Requirement
   You can only redeem points once your Sock Star Rewards account has been created.

    

    

2. Redemption
   Points can only be redeemed at the Have You Seen My Socks website: www.haveyouseenmysocks.co.uk.

    

    

3. Redemption Value
   The current redemption value of points is 100 points = £1. We reserve the right to change this rate at any time. In the event of a change, we will endeavor to provide reasonable notice by displaying notices on our website.

    

    

4. Qualifying Purchases
   Points may only be redeemed against qualifying purchases. They cannot be exchanged for cash and hold no cash value, and can not be used in conjunction with any other offer or promotion.

    

    

5. Offers at the Time of Redemption
   Points can only be redeemed against offers that are available at the time of redemption.

    

    

6. Minimum Points Requirement
   The current offers require a minimum of 100 points in your Sock Star Rewards account. While we reserve the right to change the minimum points requirement without notice, we will make reasonable efforts to notify you by displaying a notice on our website.

    

    

7. Points Adjustment
   We may deduct or adjust your points balance if points have been credited or debited erroneously, or if we suspect fraudulent activity or a breach of these terms and conditions.

DATA PROTECTION AND PRIVACY

1. Personal Information
   When creating your account on the Have You Seen My Socks website, you will be asked to provide personal information, including your name, address, and contact details. We are committed to safeguarding the security of your personal information in accordance with the Data Protection Act. Your personal data is protected against unauthorised access, loss, disclosure, or destruction. The Privacy Policy applies whenever you provide us with personal information, and we will not pass your information to any third parties without your consent, except as required by law or in accordance with these terms and conditions.

GENERAL

1. Account Security
   You are responsible for the security of your Sock Star Rewards account, points issued, and any discount codes obtained through point redemption. Please ensure you treat your Sock Star Rewards account and discount codes as securely as you would cash or a credit card. We cannot credit points that have been spent, whether by authorized or unauthorized individuals.

    

    

2. Reporting Loss or Unauthorized Use
   In case of loss, theft, fraud, or unauthorized use of your Sock Star Rewards account or discount codes, please immediately report the incident to us at help@haveyouseenmysocks.co.uk.

    

    

3. Account Closure
   We may, at our sole discretion, close your Sock Star Rewards account and transfer any stored points to a replacement account. Unused discount codes may be canceled, and new ones issued to your Sock Star Rewards account to prevent fraud. New codes can only be issued through your Sock Star Rewards account and will not be sent via email.

    

    

4. Account Inactivity
   We may close accounts that have not been used within any 12-month period.

    

    

5. Expired Discount Codes
   Discount codes created by redeeming points through the Sock Star Rewards program may be canceled if they remain unused for 12 months after issue.

    

    

6. Account Suspension or Termination
   We may immediately suspend or terminate the rights of a Sock Star Rewards account holder, close an account, or take such actions if:

• We reasonably believe that you have violated these terms and conditions.
• You engage in theft or misconduct related to us.
• You provide false or misleading information.
• You are found ineligible for the Sock Star Rewards program.
• We deem it necessary for any other reason.

1. Account Closure Request
   You have the option to close your account at any time by notifying us in writing via post or email at help@haveyouseenmysocks.co.uk. If your account is closed for any reason, you forfeit all rights to redeem points from that account.

    

    

2. Scheme Alterations
   We reserve the right to cancel, withdraw, or modify the Sock Star Rewards program, including these terms and conditions, or any individual Sock Star Rewards account, at any time. For the most up-to-date terms and conditions, please visit www.haveyouseenmysocks.co.uk.

    

    

3. Force Majeure
   Have You Seen My Socks shall not be liable for any defaults resulting directly or indirectly from any cause beyond our control, including but not limited to the failure of network services and data processing systems. To the extent permitted by law, all conditions or warranties implied by law, statute, or otherwise are expressly excluded.

    

    

4. Our Responsibility
   Our responsibilities with respect to the Sock Star Rewards loyalty program are outlined in these terms and conditions. These terms and conditions are governed by English Law.

Last updated 27/06/2023 10:45 UTC